If the driver tells you that your card or device has not been accepted for travel, you will need to use another payment method to pay for your journey. There are many reasons why a card or device is not accepted for travel, and our driver will not be able to tell you the reason. Payments may be declined because:
- Your bank has declined a previous transaction and your card/device is blocked.
- Your bank hasn’t approved the transaction.
- The card has not had a chip and PIN transaction for a period of time.
- You’ve got a new or replacement contactless card and have not yet used it for a chip and PIN transaction. Most new or replacement contactless cards won’t allow contactless payments until a chip & PIN transaction has been completed first.
- The card is not accepted. We are unable to accept payments by American Express and some contactless payment cards issued outside the UK are also not accepted.
- Your mobile device has not been set up correctly to use Apple Pay or Google Pay, or you are not using the apps to support the payment properly. For help, please see Apple’s website or Google’s website.
- The card has expired.
- The card is not contactless enabled (look for the logo).
- The card is damaged and cannot be read by the card reader.
You may see an attempted payment, even though your card or device has not been accepted for travel. This will not be payment for that journey – it will be payment for a previous journey or journeys that have not been paid for.
How do I unblock my card for future travel?
If your card or device is declined when we submit for payment, your card or device will be prevented from being used for travel on our services until any unpaid fares have been paid in full and we have received a successful authorisation from your bank.
To unblock your card or device, please present that card or device for a TapTapCap journey. The card or device will still be blocked, so you will need to use another payment method to pay for that journey, but this will trigger an attempt to collect any unpaid fares and will seek an authorisation from your bank. If successful, your card or device will be unblocked, which usually takes about 15 minutes.