We do not have the capability to pause or suspend our Direct Debit Ridacard product but you may cancel your card and subscription. You may wish to do this in person at a TravelHub, or alternatively you can do this via email (details available below).
If you wish to cancel your direct debit Ridacard via email, please contact firstname.lastname@example.org with a note of your Unique Reference Number (6-digit number on the front of your Ridacard, to the left of your photograph), your Ridacard number (the 8-digit number beneath the word “Ridacard”), your name, address and contact telephone number.
If you have requested cancellation of your direct debit Ridacard, then your card and subscription will be cancelled as soon as is possible.
We also recommend that you cancel the Direct Debit instruction with your bank.
Refunds are calculated as the time in days between you telling us you want to cancel your subscription, and the valid to date which was generated by your last successful payment. Once processed, refunds will be credited directly to the originating bank account where available, or otherwise will be made by cheque and posted.