Hearing and visual impairments
Lothian work in partnership with Guide Dogs Scotland to ensure that all of our drivers and customer service advisors receive training on hearing and visual impairments.
All of our push bells are tactile and embossed with braille and handrails are in high contrasting colours for the best possible visibility. Our new buses are fitted with media screens providing visual and audio ‘Next Stop’ information.
Our priority seating is designed with assistance dog users in mind, allowing space for both you and your dog to sit together.
Our app has some very useful features including ‘TFE talk’ which includes full VoiceOver support and next stop announcements designed for those with impaired sight. You can also enable ‘Stop Radar’ which, when your phone is pointed in the direction of a bus stop, will give you information about the distance to the stop, the buses that stop there and their anticipated arrival time.
On social media, for those who rely on screen reader technology, posts with photos are shared with ‘alt text’ and hashtags are always capitalised to ensure our content is inclusive and accessible to all.
Timetable assistance
If you require any of our timetables in large print, please contact us our Customer Service Team who can arrange to have one sent out to you free of charge. Alternatively, visit one of our Travelhubs and a member of our team will print one off for you there and then.
Learn more about Accessibility.