https://support.lothianbuses.com/hc/en-gb 2026-03-10T10:45:54Z https://support.lothianbuses.com/hc/en-gb/articles/7204673240989-What-is-TapTapCap-and-how-does-it-work 2026-02-23T09:00:07Z https://support.lothianbuses.com/hc/en-gb/articles/10112696304157-I-think-I-ve-left-something-behind-on-one-of-your-buses 2024-04-30T14:57:13Z https://support.lothianbuses.com/hc/en-gb/articles/10114425995677-Direct-Debit-Ridacard-Overview 2024-04-27T02:36:17Z https://support.lothianbuses.com/hc/en-gb/articles/10116873650333-Lost-Ridacard 2024-04-29T00:26:11Z https://support.lothianbuses.com/hc/en-gb/articles/10126849035549-How-are-fares-applied-across-the-network 2024-04-26T17:07:12Z https://support.lothianbuses.com/hc/en-gb/articles/10127047602717-What-tickets-options-are-available-on-your-services 2024-04-30T18:40:23Z https://support.lothianbuses.com/hc/en-gb/articles/10237460043933-Can-I-use-my-NEC-Young-Scot-NEC-on-your-buses 2024-04-27T08:16:26Z https://support.lothianbuses.com/hc/en-gb/articles/10237504241309-Can-I-use-both-my-card-and-a-mobile-device-to-record-TapTapCap-journeys 2025-05-19T07:52:20Z https://support.lothianbuses.com/hc/en-gb/articles/10237561559837-If-the-driver-asks-me-to-change-bus-during-a-journey-do-I-tap-again 2025-05-19T07:52:20Z https://support.lothianbuses.com/hc/en-gb/articles/10237601955613-Does-capping-include-journeys-on-Edinburgh-Trams 2026-03-05T13:47:49Z https://support.lothianbuses.com/hc/en-gb/articles/10237664765469-Can-I-use-TapTapCap-capping-for-two-or-more-people-with-one-card-device 2025-05-19T07:52:20Z https://support.lothianbuses.com/hc/en-gb/articles/10237703632541-How-can-I-see-my-payment-and-journey-history 2025-05-19T07:53:46Z https://support.lothianbuses.com/hc/en-gb/articles/10237777952029-I-don-t-recognise-a-payment-on-my-bank-statement 2025-05-19T07:53:46Z https://support.lothianbuses.com/hc/en-gb/articles/10237783624605-Why-was-a-payment-taken-when-I-was-in-bed 2025-05-19T07:53:46Z https://support.lothianbuses.com/hc/en-gb/articles/10237804456861-I-used-a-Mastercard-why-can-I-see-a-pending-payment-of-10p-1 2025-05-19T07:53:46Z https://support.lothianbuses.com/hc/en-gb/articles/10237808956317-What-happens-if-my-card-does-not-work-on-the-bus 2025-05-19T07:53:46Z https://support.lothianbuses.com/hc/en-gb/articles/10237982576797-How-do-I-cancel-my-Direct-Debit-Ridacard 2024-05-08T10:24:28Z https://support.lothianbuses.com/hc/en-gb/articles/10238007222301-Can-I-pause-my-Direct-Debit-Ridacard 2024-04-22T12:41:23Z https://support.lothianbuses.com/hc/en-gb/articles/10238264557725-My-Ridacard-has-expired-what-should-I-do 2024-04-23T08:20:11Z https://support.lothianbuses.com/hc/en-gb/articles/10238312436253-How-do-I-get-a-replacement-Ridacard 2024-04-30T20:53:24Z https://support.lothianbuses.com/hc/en-gb/articles/10238389481373-What-is-the-25-admin-fee-for-when-applying-for-a-Direct-Debit-Ridacard 2024-04-27T02:35:44Z https://support.lothianbuses.com/hc/en-gb/articles/10238712267037-My-Ridacard-has-been-hot-listed-what-does-this-mean 2024-05-01T21:40:56Z https://support.lothianbuses.com/hc/en-gb/articles/10238932511261-I-have-a-media-enquiry 2024-04-29T09:32:58Z https://support.lothianbuses.com/hc/en-gb/articles/10239049308829-I-need-to-renew-my-national-entitlement-card-NEC 2024-04-09T09:22:59Z https://support.lothianbuses.com/hc/en-gb/articles/10239120868893-My-concessionary-bus-pass-has-expired-can-I-still-travel 2024-05-01T19:23:15Z https://support.lothianbuses.com/hc/en-gb/articles/10239127515549-How-do-I-use-my-National-Entitlement-Card-NEC-Young-Scot-NEC-on-the-bus 2024-04-27T10:38:12Z https://support.lothianbuses.com/hc/en-gb/articles/10239223771037-Lost-damaged-or-stolen-National-Entitlement-Card 2024-04-26T13:47:46Z https://support.lothianbuses.com/hc/en-gb/articles/10239349351709-Where-can-I-buy-a-Ridacard 2024-04-27T15:39:47Z https://support.lothianbuses.com/hc/en-gb/articles/10239610833053-Can-I-get-a-refund-on-my-Ridacard 2024-04-02T00:58:04Z https://support.lothianbuses.com/hc/en-gb/articles/10239648231197-What-services-are-Ridacards-valid-on 2024-05-01T05:53:48Z https://support.lothianbuses.com/hc/en-gb/articles/10242351676445-Advertising-with-us 2025-02-12T16:50:52Z https://support.lothianbuses.com/hc/en-gb/articles/10242486214045-Travelling-with-babies-and-young-children 2025-08-14T11:21:55Z https://support.lothianbuses.com/hc/en-gb/articles/10242629328797-Travelling-as-a-wheelchair-user 2025-08-14T11:36:01Z https://support.lothianbuses.com/hc/en-gb/articles/10242785069981-Travelling-as-someone-who-is-deaf-or-hard-of-hearing 2025-08-14T11:28:41Z https://support.lothianbuses.com/hc/en-gb/articles/10243076673309-Using-the-priority-seats 2025-08-14T11:27:36Z https://support.lothianbuses.com/hc/en-gb/articles/10872464157085-I-have-a-question-about-Edinburgh-Trams 2024-02-27T18:30:00Z 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https://support.lothianbuses.com/hc/en-gb/articles/19090852331549-What-happens-if-the-bus-is-diverted-away-from-my-stop 2024-08-23T16:35:11Z https://support.lothianbuses.com/hc/en-gb/articles/19090889979165-What-is-a-widget-and-how-do-I-add-one 2024-06-03T08:01:39Z https://support.lothianbuses.com/hc/en-gb/articles/19090910040733-How-do-I-change-the-favourite-stop-shortcut-widget 2024-06-03T08:01:54Z https://support.lothianbuses.com/hc/en-gb/articles/19090965597725-Can-I-add-multiple-favourite-stop-widgets 2024-06-03T08:02:05Z https://support.lothianbuses.com/hc/en-gb/articles/19091052289053-How-do-I-view-saved-stops 2024-06-03T08:02:16Z https://support.lothianbuses.com/hc/en-gb/articles/19091246866589-Where-can-I-get-help-or-suggest-improvements-for-the-app 2024-06-03T08:06:02Z https://support.lothianbuses.com/hc/en-gb/articles/19091456312733-I-have-tickets-on-the-old-app-what-do-I-do 2024-06-03T08:23:12Z https://support.lothianbuses.com/hc/en-gb/articles/19091519303837-How-do-I-transfer-my-tickets-to-a-new-or-replacement-phone 2024-06-03T08:08:41Z https://support.lothianbuses.com/hc/en-gb/articles/19091535896093-What-kind-of-tickets-can-I-buy 2024-06-03T08:08:59Z https://support.lothianbuses.com/hc/en-gb/articles/19091553645341-How-many-passengers-can-travel-per-device 2024-06-03T08:09:11Z https://support.lothianbuses.com/hc/en-gb/articles/19091575952669-How-do-I-use-a-ticket 2024-06-03T08:09:31Z https://support.lothianbuses.com/hc/en-gb/articles/19091612600861-How-long-do-tickets-last 2024-06-03T08:09:45Z https://support.lothianbuses.com/hc/en-gb/articles/19091637034269-Do-I-need-an-internet-connection-to-activate-a-ticket 2024-06-03T08:09:56Z https://support.lothianbuses.com/hc/en-gb/articles/19091652042525-Can-I-activate-multiple-tickets-on-the-same-device 2024-06-03T08:24:37Z https://support.lothianbuses.com/hc/en-gb/articles/19091670308381-How-do-I-send-a-ticket-to-someone-else 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https://support.lothianbuses.com/hc/en-gb/articles/19134862716445-When-onboard-my-chosen-bus-can-I-view-upcoming-stops-and-routes 2025-04-23T09:02:19Z https://support.lothianbuses.com/hc/en-gb/articles/19134864804765-Is-there-support-for-users-who-require-assistance-while-using-the-app 2026-02-16T10:05:46Z https://support.lothianbuses.com/hc/en-gb/articles/19181559367965-Do-I-still-need-to-scan-a-QR-code-to-activate-tram-tickets 2024-06-03T08:13:56Z https://support.lothianbuses.com/hc/en-gb/articles/19187177149725-How-do-I-find-a-departure-board-for-a-stop 2025-04-23T09:02:19Z https://support.lothianbuses.com/hc/en-gb/articles/19187180832285-How-can-I-find-the-nearest-stop-to-my-current-location 2025-04-23T09:02:19Z https://support.lothianbuses.com/hc/en-gb/articles/19187219238429-How-do-I-journey-plan 2025-04-23T09:02:19Z https://support.lothianbuses.com/hc/en-gb/articles/19187257997341-How-do-I-view-the-map-in-a-journey-plan-in-accessibility-mode 2025-04-23T09:02:19Z https://support.lothianbuses.com/hc/en-gb/articles/19187311229597-Why-can-t-I-see-Service-Updates-while-in-accessibility-mode 2025-04-23T09:02:19Z https://support.lothianbuses.com/hc/en-gb/articles/20729507529501-How-do-I-save-a-location 2024-08-07T14:02:29Z https://support.lothianbuses.com/hc/en-gb/articles/22123281742109-Where-can-I-find-out-more-about-the-expected-behaviours-of-customers-on-board-Lothian-s-services 2026-03-10T10:45:54Z https://support.lothianbuses.com/hc/en-gb/articles/25407000831133-How-do-I-plan-a-journey-to-home-or-work 2025-02-25T13:49:37Z https://support.lothianbuses.com/hc/en-gb/articles/25409337094685-How-do-I-view-a-bus-tram-stop-timetable-on-the-app 2025-02-25T14:59:55Z https://support.lothianbuses.com/hc/en-gb/articles/25409375654173-How-do-I-save-a-location-in-the-app 2025-02-25T14:59:35Z https://support.lothianbuses.com/hc/en-gb/articles/26838229556509-How-do-I-view-route-and-timetable-information 2025-04-23T08:51:01Z 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https://support.lothianbuses.com/hc/en-gb/articles/29591763580701-Travelling-with-a-mobility-aid 2025-08-14T11:25:59Z https://support.lothianbuses.com/hc/en-gb/articles/29591900421789-Assistance-for-blind-and-partially-sighted-customers 2025-08-14T11:32:01Z https://support.lothianbuses.com/hc/en-gb/articles/29591963999645-Mobility-Scooters 2025-08-14T11:33:09Z https://support.lothianbuses.com/hc/en-gb/articles/31195986486301-How-do-I-use-Express-Mode-for-Apple-Pay 2025-10-22T07:22:26Z https://support.lothianbuses.com/hc/en-gb/sections/7204678014493-Using-TapTapCap 2026-03-05T13:47:49Z https://support.lothianbuses.com/hc/en-gb/sections/7204752711197-Payments 2025-05-19T07:54:28Z https://support.lothianbuses.com/hc/en-gb/sections/10112580567709-Lost-Property 2024-05-01T13:08:20Z https://support.lothianbuses.com/hc/en-gb/sections/10114325400349-Direct-Debit-Ridacard 2024-05-08T10:24:28Z https://support.lothianbuses.com/hc/en-gb/sections/10116872528925-Lost-Hot-Listed-Ridacards 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