Where can I find out more about the expected behaviours of customers on board Lothian's services? 08 October 2024 13:32 Updated Lothian aim to deliver a high standard of service which is accessible to all and we will make every effort to accommodate the needs of our customers as set out in our Conditions of Carriage. To learn more about customer conduct, visit: lothianbuses.com/code-of-customer-conduct/ Related to conduct Related articles Lost, damaged or stolen National Entitlement Card What happens if my phone battery runs out before I could present my m-ticket to the bus driver or TSA? I was asked to move to a replacement bus - do I need to tap again? Bus tracking Can I bring my dog on a bus?