If you think you've lost your Ridacard on one of our services, please visit one of our TravelHubs, where one of our Customer Support Team can process a replacement on the spot for a £3 fee.
If your Ridacard was accidently dropped into the coin hopper on the bus, our drivers will be unable to retrieve it for you as these devices are secured and emptied off-site. Your Ridacard may also be damaged as a result of coins falling on top of it inside the hopper. With that in mind, you may wish to obtain a replacement from one of our TravelHubs for a £3 fee.