If a Ridacard is thought to be being used fraudulently - intentionally or inadvertently - the Ridacard may be 'hot-listed' by the driver which means the card is flagged in our system and cannot be used on any services.
Reasons why a Ridacard may be hot-listed include:
- Someone other than the person in the Ridacard photo is attempting to use the card on a service.
- The card has been reported as lost or stolen.
- Failed direct debit payment.
If you are told your Ridacard has been hot-listed, please visit one of our TravelHubs where a member of staff will be happy to assist.