If you wish to cancel your direct debit Ridacard via email, please contact directdebit@lothianbuses.co.uk with a note of your Unique Reference Number (6-digit number on the front of your Ridacard, to the left of your photograph), your Ridacard number (the 8-digit number beneath the word “Ridacard”), your name, address and contact telephone number.
If you have requested cancellation of your direct debit Ridacard, then your card and subscription will be cancelled as soon as is possible.
We also recommend that you cancel the Direct Debit instruction with your bank.
Any refund will be calculated from the date the Ridacard is returned to one of our TravelHubs, which must be at least five working days before the monthly payment date. Once processed, refunds will be credited directly to the originating bank account where available, or otherwise will be made by cheque and posted.