To apply for a refund, the card must be returned to one of our Travel Hubs. Refunds are only available on Annual, Student 9 Month and Direct Debit Ridacards.
Refunds on Advanced Purchase Annual Ridacards are paid in accordance with the published scale. The start date for the calculation of any refund will be the date when the card is returned to us.
For cancelled Direct Debit Ridacards, a refund of money paid but not required to pay for travel will be made.
Any refund will be calculated from the date the Ridacard is returned to one of our Travel Hubs, which must be at least five working days before the monthly payment date.
For Student 9 Month Ridacards, the start date for the calculation of any refund will be the date when the card is returned to Lothian Buses. The value of the whole weeks used between card activation and card return will be deducted from the price paid at the current 7 Day Student Ridacard price. No refunds are available on Student 9 Month Ridacards which have less than 15 weeks validity remaining.
Please note: Lothian reserves the right to withhold the £25 initial administration fee from any refund where a Direct Debit has been cancelled within 12 months of the date of issue, or where the terms and conditions of Ridacard have otherwise been breached.