Once purchased and downloaded, your tickets will appear in the Wallet tab. When you want to use one, tap Activate – you’ll be asked to confirm that you want to activate this ticket.
If you’re using a Single ticket, activate it just before you board: once activated, you have 5 minutes to use Single tickets purchased for use on a bus, or 30 minutes to use Single tickets purchased for use on a tram.
Once a ticket is activated, tap Show to display the ticket on your smartphone screen – you should show this to the bus driver upon boarding or the TSA on board a tram. Part of the ticket shows the current date/time and this will be checked by staff, so make sure your phone has the correct time and date before you activate any tickets (most do this automatically, if set to the UK time-zone).