Lothian work in partnership with Whizzkids to ensure that all of our drivers and customer support advisors receive training on how best to help those using our services as wheelchair users.
All of our buses have at least one wheelchair accessible space available for adapted pushchairs, manual and powered wheelchairs. These spaces allow wheelchair users to travel safely and in comfort. It is important that this space is available, so if other customers are sitting or standing there we ask that they move elsewhere to free-up the space if it is required by a wheelchair user.
Boarding the bus
For your safety and comfort, once you board the bus please follow these following guidelines:
- Park your wheelchair in the dedicated space, facing the rear of the bus with the back of the wheelchair against the support
- Apply the brakes
- The driver will wait until this is done before moving the bus
- When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting
Please be aware that we are unable to accommodate mobility scooters for travel on any of our buses at this time unless they are Class 2 models and can be folded and placed in the luggage rack.