If you used a physical card to travel, please visit our customer portal to view your journeys and payments for the past 7 days.
Please be aware that the date your payment appears on your bank statement will not be the same as the date you travelled. At the earliest, we request the payment the day after you travelled. Additionally, it may take a couple of working days for your bank to process the payment.
Multiple payments may be debited from your bank account on the same day. Customers who travel on Friday, Saturday, or Sunday may experience this because most banks don’t process payments over the weekend.
If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment. The time it takes to be returned to your available balance depends on your bank – most banks take a couple of working days, but some banks may take up to 30 days.
If you use a Maestro card, your bank statement will show a ‘pending’ charge of £20. This is a temporary amount; your bank statement will update to show the correct amount within a few days when your actual daily travel charge has been calculated.