If your card or device is declined when we submit for payment, your card or device will be prevented from being used for travel on our services until any unpaid fares have been paid and we have received a successful authorisation from your bank.
To unblock your card or device, please tap that card or device for a TapTapCap journey. The card or device will still be blocked, so you will need to use another payment method to pay for that journey, but this will trigger an attempt to retry any unpaid fares. If successful, your card or device will be unblocked, which usually takes up to 30 minutes.