If the driver tells you that your card or device has not been accepted for travel, you will need to use another payment method to pay for your travel. There are many reasons why a card or device is not accepted for travel, and our driver will not be able to tell you the reason.
This could either be because:
- Your bank declined a previous payment, and so your card/device has been temporarily prevented from being used for travel on our services. If this is the case, you may see pending payment, even though your card or device has not been accepted for travel. This is not payment for that journey – it is an attempt to retry declined fares.
- Your card/device cannot be accepted because:
- You’ve got a new or replacement contactless card and have not yet used it for a chip and PIN transaction. Most new or replacement contactless cards won’t allow contactless payments until a chip & PIN transaction has been completed first.
- The card is not accepted or is not contactless enabled (look for the logo). We are unable to accept payments by American Express and some contactless payment cards issued outside the UK are also not accepted.
- The card has expired or is damaged and cannot be read by the card reader.